Privacy Policy
Last Updated: June 2026
Duct Doctor ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit ductdr.com or contact us to request services.
1. Information We Collect
We collect personal information you voluntarily provide through our contact and quote request form, including:
- Full name
- Email address
- Phone number
- Business or service address
- Type of service requested
- Any additional details in your message
We may also collect standard technical data automatically (browser type, referring URL, IP address) through web server logs for security and analytics.
2. How We Use Your Information
Information you provide is used to:
- Respond to quote requests and service inquiries
- Schedule and confirm service appointments
- Send service-related communications and follow-ups
- Improve our website and customer experience
We will never use your information for unsolicited third-party marketing. You may opt out of follow-up communications at any time by contacting us directly.
3. Google reCAPTCHA
Our contact form uses Google reCAPTCHA v2 to protect against automated spam. reCAPTCHA collects hardware and software information from your device and sends it to Google. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
4. Cookies
Our website may use cookies to support basic functionality. We do not use cookies for targeted advertising. You may configure your browser to decline cookies, though some site features may not work as intended.
5. Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:
- Service providers: Trusted vendors assisting in operating our website or business, bound by confidentiality obligations.
- Legal compliance: When required by law, court order, or to protect the rights or safety of Duct Doctor or others.
6. Data Security
We implement reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or destruction. No internet transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information only as long as necessary to provide our services, fulfill the purposes described here, and comply with legal obligations. When no longer needed, we securely delete or anonymize it.
8. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us immediately and we will promptly delete it.
9. Your Rights
You may request access to, correction of, or deletion of personal information we hold about you at any time by contacting us. We will respond to reasonable requests promptly.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy at any time. Changes are effective when posted here with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.
12. Contact Us
Duct Doctor
Phone: 770-609-3828
Website: ductdr.com